Park Grand London Heathrow

24 hour availability of reception staff team. The manager has an excellent well chosen team of kind helpful and approachable staff always ready to support and ensure your visit is smooth and successful. As an experienced and avid world traveler I am always in bewildered awe at the Exceptional professionalism of Monica who exhibits exceptional exemplary service of the highest professional order. She is predominantly the reason why we have stayed every week for work purposes at this hotel for the past years and will continue to for the foreseeable. She makes it feel like home away from home. Huge congratulations to Monica for her ability to lead a successful team of reception staff. The management are fortunate to have her in their team.

The Park Grand is perfect accommodation for us when we are visiting family members who live locally.We have stayed at the hotel a number of times and have always enjoyed our visits. Our stay this week was very pleasant. The rooms were clean, quiet,warm and comfortable. The breakfast was really good, and all members of staff exceptionally helpful and supportive. Overall, extremely good value for the very reasonable room rate. We have stayed in a vast number of hotels in the UK and abroad, and have often had to put up with poor conditions and unhelpful and dismissive staff. When a hotel is properly managed, as is this one, it makes a huge difference to the wellbeing of the guests. Many thanks to all concerned in making our stay such a positive experience.

I do like the location of the hotel. It is very easy close to the shopping area in Hounslow and Hounslow East, Hounslow West station to use Piccadilly line to central London, also to Heathrow airport. The service I’ve received from Sofia on the reception for checking was amazing! I was welcomed immediately with attention when I went there, which means she pay attention to guests walk in to the hotel and that makes me feel in the right place. I had to extend my stay few times and I wanted to keep same room 215. First time that was because of the boy receptionist whose name I don’t know but I want to say Thank you! Second time I extended my stay and dealt with Sofia on the reception and she did her best me to keep same room. I had a chance to talk little bit more with her when I check out and I understood how important is to see people who care about you as a guest. I would like to say to her manager you have to be very proud by having her as representative of the hotel to the guests. She is professional and she deserves the best she could receive as opportunity there because is good to feel secure and confident being there. During that time Park Grand Heathrow was my home. The room and bathroom was clean, the housekeeping was polite and not noisy, Thank you! I would like to say big Thank you to Sofia and all her colleagues for keeping the hotel in higher level of service. It means a lot to see people doing their job carefully in the way they do. Highly recommend Park Grand Heathrow for you stay in West London, it is unique hotel. Thank you everyone and see you again I hope! Thank you Sofia you are the best! 🙂 Stelian

Had a lovely stay here. The room was super cosy and clean, with great amenities. Trust the reviews- despite seeing planes flying right over the hotel on my way there, I didn't hear a single one while in my room and I slept wonderfully. It's right next to the airport so it's very convenient for flyers, and only a short walk from train and shopping facilities. The food in the restaurant was delicious and super fresh, and the staff were all very friendly. Thank you to Kale who booked me in and made me feel very welcome. I would definitely love to stay again sometime.

Hotel is very good. Good value with this money. Well, it is not a city center, but only 10 min by walk to nearest subway. Staff is amazing! Altus and Monika in the front desk a extremely good. When I have decided to prolong my last visit and stay a couple days more by mistake I have booked a room with the single bed but they were so kind and found for me another room with queen bed. I was so thankful for this friendly attitude and stayed 3 nights more.. Rooms are clean and full equipped. Thanks to Oksana for her hard works. I a couple of days I am travelling to London again and will definitely stay in this hotel.